Frequently Asked Questions

What are interchange rates?

 Every time a customer swipes a credit card, the merchant must pay a percentage of the transaction to the card issuer bank. The percents are set by the card brand (Visa, MasterCard, Amex, Discover) . This mandatory, universal fee is known as the wholesale cost of processing. 

What are brand assessment fees?

 These are pass through fees set by the card brands. Assessment and acquirer fees are separate from the interchange fees that are also set by the card brands. 

Am I locked into a contract?

 

 We have no cancellation fee. You can cancel anytime with no penalty. 

What is PCI?

PCI is a mandatory certificate required annually by credit card brands to keep merchants accountable for the protection of cardholder data. VPS includes this certificate in each membership plan as a means of protecting its members. If not on a VPS membership plan we charge $119 yearly. Contact us to learn more. 

*In all cases, failure to comply with PCI certification will result in $30 monthly non-compliance fees.

How soon are funds deposited into my account?

 Funds are deposited directly into your account within 24 unless a holiday or weekend 

How much will I save with VPS?

 Depending on card sales volume, we can SAVE you UP TO 21% overall in monthly fees. However, many factors are involved with the processing. We will analyze your 2 busiest months statements and give you our honest and knowledgeable feedback.  

Do you offer Mobile Payments?

 Yes, we offer a free mobile app and mobile swipers. 

What are the rates?

 VPS offers customizable rates to help your business increase your profits. We are very honest and upfront about the rates and fees to expect.  

How long does it take to set up an account?

 You can expect to be set up with your account in 1-3 days.